SRS




Seamless Roaming Phase I, will enable all MTN subscribers using prepaid lines in the 6 MENA operating countries to move freely (inbound or outbound roamers) across geographic borders while making seamless local recharges to make & receives calls and SMS at prevailing roaming rates.
Seamless Roaming local recharge service will enable subscribers recharge their roaming prepaid account with airtime vouchers from any visited MTN Operating Countries (MENA).
The 6 MENA operating countries are (Afghanistan, Iran, Yemen, Sudan, Cyprus & Syria)

Frequently Asked Questions (FAQs)

Q. What is MTN One World (Phase 1)
A. MTN's One World (Phase 1) is a service that allows MTN’s prepaid customers across 6 MTN operations (MENA OpCos) to make, receive Calls/SMS & recharge their prepaid account with airtime vouchers from any visited MTN Operating Countries. The 6 MENA operating countries are (Afghanistan, Iran, Yemen, Sudan, Cyprus & Syria)

Q. Will I be able to recharge my account with the recharge card of the country I am visiting?
A. Yes, you will be able to recharge your account with an MTN recharge card of the country you are visiting within 6 MENA countries. To recharge dial: *222*Recharge Card No. #. (OK/SEND)
The system will convert the value on the recharge card to the Afghani value and credit your account with the same value.

Q. Will I be able to inquire my account balance in the country I am visiting?
A. Yes, you will be able to inquire your account balance. To inquire dial: *789#. (OK/SEND)

Q. Will I be able to use the airtime that I recharged my account with when I was out of the country after I return back to Afghanistan?
A. Yes, you will be able to use the airtime that you recharged your account with when you were out of the country when you return to Afghanistan.

Q. How do I activate my SIM for MTN One World?
A. To activate your SIM for MTN One World, you will only need an active and valid MTNA SIM.
Simply, switch on your phone when you get to your destination country.

Q. What is the subscription/access charge for MTN One World?
A. There is no subscription/access charge for this service.

Q. Can I roam using MTN One World anywhere in the world?
A. MTN One World currently exists only in 6 MENA region countries where MTN has operations. The countries are (Afghanistan, Iran, Yemen, Sudan, Syria & Cyprus)

Q. How much will I be charged for making calls?
A. You will be charged a standard rate as per prevailing roaming tariff.

Q. How can I call MTN Afghanistan Customer Care helpline?
A. You can call MTN Afghanistan Customer Care helpline number using international dialling format +93772222779.

Q. Will peak and off-peak rates apply when I am using MTN One World?
A. No, peak and off-peak rates will not apply. A flat rate will be charged ALL day, as per Roaming Tariff prevailing rates and depending on the foreign country in which you are roaming.

Q. Do I need to inform MTN before I travel?
A. No, you will not need to inform MTN before you travel. Just switch on your phone when you get to your destination country.

Q. Will I be required to report to MTN office on returning for deactivation?
A. No, you will not need to inform MTN when you return.

Q. When I am using MTN One World can I recharge using Electronic & Physical Recharge options?
A. Yes, you can recharge via electronic & Physical recharge options.

Q. Can I use the GPRS service when I am using MTN One World?
A. You can use GPRS service only in countries and on networks that MTN Afghanistan has signed GPRS roaming agreements with.