Blackberry

What is Blackberry Service?

Wireless access to email, phone and other corporate information is not a luxury for your mobile workers — it's a must-have.

With the BlackBerry® Enterprise Solution mobilizing your workplace, your corridor warriors can make timely decisions based on the best information available, increasing their productivity and boosting your business performance.
The complete wireless solution for the enterprise
The BlackBerry Enterprise Solution allows mobile users to access communications and information wirelessly, including:
  • Email & Text Messaging
  • Corporate data
  • Instant messaging
  • Phone
  • Internet and intranet access
  • Organizer
The benefits of BES with Hosted Exchange are vital for any serious business user:
  • Always have up-to-date access to all your information from anywhere, anytime
  • Effectively manage your business between your mobile device and desktop no matter where you are, just like being in the office
  • Collaborate with your team members to add new contacts, sync your calendars, and respond to meeting requests
  • Have the peace of mind of knowing your data is always secure and protected, and available 24/7, independently of your office

What Packages Does MTN offer?

  • Visitor Package
  • Full Package
  • BB Messenger
Visitor package:
If you have a BlackBerry® Enterprise Server and your mailing system is outside Afghanistan, Subscribe to visitor package to enable the unique BlackBerry® service.

You will have unlimited browsing and BB messenger as well.

Full Package:
If you only have a mailing system that is based inside Afghanistan, and wish to benefit from the world class BlackBerry® service for BlackBerry® Enterprise Server, you can simply subscribe to full package. This offers you a hosting secured server outside Afghanistan.

If You don’t have your own mailing system ; MTN Afghanistan will give you the chance to benefit from the ultimate BlackBerry® service for BlackBerry® Enterprise Server with a dedicated exchange mail service and a domain you buy of your choice.

If you don't wish to your own mailing system and Domain, MTN Afghanistan offers you a secured solution;
Subscribe to MTN full package to have:
A mail box under a Domain on Secured MTN Account [user@MTNBB.com.AF]
An unlimited Mailbox capacity up to 2 GB Mail Box
No Requirements for Internet IT Resources
A quick and Easy Set up
You will have unlimited browsing and BB messenger as well.

BB Messenger:
Get into BlackBerry® Messenger and express yourself – your way. Share your pin or unique barcode to connect with friends anywhere, anytime. Take comfort in knowing your friends are only a BlackBerry® Messenger message away whether you want to make plans for the night or ask a quick question. Chat and share funny stories, pictures, videos and more with individual contacts or groups of friends instantly. Stay in touch like never before with BlackBerry® Messenger. If you only want to use the BlackBerry Messenger Service without the Email solution MTN Afghanistan offer the Only BB Messenger package in Afghanistan with Unlimited Internet Usage to enable you to stay in touch with your Acquaintances World Wide.

What is the Activation Method?

The below Table illustrates the activation method for different packages:
Package Name SMS Activation Method USSD Menu Activation Method Other Methods
Visitor Package Send 1 A to short code 446 Dial *446# and select 1 for visitor package Call 779 and press 5 for dedicated BB help desk
Full Package Send 2 A to short code 446 Dial *446# and select 2 for full package Call 779 and press 5 for dedicated BB help desk
BB Messenger send 3 A to short code 446 Dial *446# and select 3 for BB Messenger Call 779 and press 5 for dedicated BB help desk

How do I know the service is active?

You will receive a reply back message from the system.

Will this service work without a BlackBerry device?

No, the service will work only on the BlackBerry Device.

What is the de activation method?

Package Name SMS De-Activation Method USSD Menu De- Activation Method Other Methods
Visitor Package Send 1 D to short code 446 Dial *446# and select 1 for visitor package and then 2 for delete Call 779 and press 5 for dedicated BB help desk
Full Package Send 2 D to short code 446 Dial *446# and select 2 for full package and then 2 for delete Call 779 and press 5 for dedicated BB help desk
BB Messenger send 3 D to short code 446 Dial *446# and select 3 for BB Messenger and then 2 for delete Call 779 and press 5 for dedicated BB help desk

How do I know the service is de- active?

You will receive a reply back message from the system.

What if I am already subscribed for one package and want to subscribe for another?

You must de- activate your current plan before moving to another package.

IS it a pre paid or post paid package?

MTNA offer Blackberry service for both Pre paid & Post paid customers.

Can we have a Blackberry Plan only for Data and not for Voice?

No, MTNA offer blackberry Service for both Voice & Data.

If I De-activate my Blackberry service what will happen to my SIM and voice calls?

Only your blackberry service will be de activated the rest of the services will remain active and you can use your SIM for voice calls and other MTNA VAS.

What is the Tariff?

below table illustrates the subscription monthly fee to different packages
Package Name Monthly Subscription Fee
 Visitor AFA 2,000
Full AFA 3,500
BB Messenger AFA 1,500

What will happen if I subscribe the service but I don't have a BlackBerry device?

You will be charged for the activation of Monthly subscription fee & it is not refundable.
Before subscribing to a package make sure that you have BB device and you want to subscriber for blackberry service.

How can I create email?

For email creation please visit nearest MTN Customer Service Point and fill the below requirements:
  • Agreement
  • Email Creation Form
You will also be provided the user link and user guide for email set up.
If you still have problem with email set up the CSP Technical representative can help you.

How long will it take to create an email?

It will take Max 24 hours

How Can I use my own domain in Blackberry?

Please visit nearest MTN Customer Service Point and fill the below requirements:
  • Agreement
  • domain addition form
You will also be provided the admin link and guide for adding or deleting users under your domain and more than 1000 IT policies.
For more support our CSP technical representative can assist you.

How can I move (Migrate) my domain to blackberry?

Please visit our nearest CSP and fill the domain addition form
It is mandatory that you shall sign at least 5 users agreement with MTNA for domain migration

If I have a domain and want to migrate to blackberry how long the migration process will take?

Normally it will take 5 working days but it can be increase due to any problem or natural calamities

Will MTN buy a domain for me based on my request?

No, you must contact the available ISP providers and purchase your domain MTNA will only provide the hosted solutions.

What type of BB handsets MTN Offer?

Blackberry 9900    Bold AFA 45,000
Blackberry 9860 Torch AFA 35,000
Blackberry 9780    Bold AFA 26,500
Blackberry 9300 Curve AFA 17,750
Blackberry 8520 Curve AFA 12,500

Where can I get the handsets?

You can get blackberry handset from your nearest MTNA Customer Service Points

What is the warranty period of the handsets?

The handsets in our CSPs are original but we do not provide any warranty

How long will I stay active on black berry platform if I do not recharge my account?

If you did not clear your dues or did not recharge your account at the month end MTNA will give you 5 days grace period after that your account will be de- activated.

How Can I re- activate my black berry service?

You can subscribe for the available packages again or contact 779 and then press 5 for dedicated BB help desk.
Also you can visit nearest MTN CSP for re activation of your mail

How will I know that I am near expiry date?

You will receive the below message from MTN:
“Dear customer! Your black berry subscription will expire in 2 days please make sure to recharge your account with sufficient credit to avoid disconnection from the service.”

What shall I do if I lose my handset?

Immediately contact 779 and press 5 for black berry help desk or visit nearest MTNA CSP your data will be wiped and emails will be stopped to your account.

How long will it take to wipe my data and stop emails to my account?

It will take MAX 2 hours

Can I recover my emails?

Your data is stored in your account and you can recover it by getting another SIM from MTNA and activate black berry service again.

How can I use the swapped phone again?

If you find your lost BB handset and wants to re- activate the service you must follow the below steps:
  • Go to your handset menu
  • Select set up and click on it
  • Select the set up wizard and click on it
  • Select email set up and click on it
  • Next
  • Next
  • Enter your email address and new activation code
If you still have problem please contact 779 or visit nearest MTNA CSP

If I change my SIM what will happen to my emails?

Your new SIM will be activated in the system and you will be provided a new activation code you can do the below steps to activate your emails in new SIM
  • In your handset menu go to settings
  • Click on advanced options
  • Click on enterprise solution
  • Enter you e mail address and new activation code
  • Click on activate.
If you still have problem please contact 779 or visit nearest MTNA CSP

If I am using other operator blackberry service and want to acquire MTN what shall I do?

If you are an individual user and want full package
  • You have to stop your current mail name with other operators.
  • MTNA will check the availability of the current email name that you are using
  • If it is available you will be provided the same email with MTN domain if not then you have to choose another available email name.
If you have your own domain and want to migrate:
  • You have to stop your current service with other operator.
  • Fill the domain addition form and enter into agreement with MTNA.
Your domain will be migrated and you will be able to use MTNA blackberry service.

Can I use the same handsets while I change the operator?

Yes, MTNA blackberry service will be activated in your existing handsets.

Can I use my blackberry while I am on roaming?

Yes, you can use your blackberry service while you are on roaming

If an email address is used by anyone and is now de activated can I get that email from MTN?

No, MTNA will provide the email addresses which are available and not used previously for blackberry activation

Can I browse internet with my blackberry?

Yes, if you subscribe to any MTNA blackberry package you will have unlimited internet browsing.

How is the speed of blackberry browser compared to normal GPRS browsing?

Blackberry browsing is faster than normal GPRS browsing

Does blackberry support Microsoft office?

Yes, Blackberry handsets support Microsoft office and you can download or upload files, open Microsoft office attachments and etc.

Can I increase my mail box capacity?

Yes, you can acquire 1 GB more space for your email.

What is the cost of mail box extension?

AFA 1000 for 1 GB extension