Analyst – CVM & Marketing Services
Business
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Reference number: MTNA-MKT-29-July-24 -
Job type: Permanent -
Kabul
Center
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Organisation Name: MTN Afghanistan -
MTN Level: 2 -
Posted: 29 Jul 2024
Job requirements
Job Requirements (Education, Experience and Competencies)
Education:
- Bachelor in Marketing, Business or Economics
Experience:
- 5 years total experience
- 3 years relevant experience
Training:
- Basic Telecom
- Customer management
- Financial analysis
- Project management
Knowledge:
- Data analysis and interpretation
- Statistical analysis
- Data visualization
- Business intelligence (BI)
- Oracle & Power BI
- Reporting
- Knowledge of the telecommunication sector
- Core marketing concepts
- Market insights about telecom
- Competitors information Telecom product and services
Skills / physical competencies:
- Ability to learn quickly
- Ability to work under pressure
- Advanced communication; interpersonal and reporting skills
- Advanced computer skills
- Analytical skills
- Decision making skills
- Data analysis skills
Job description
Job Summary
The core purpose of Analyst – CVM & Marketing Services is to leverage data and analytical techniques to enhance customer relationships and drive business value. This involves understanding customer behavior, optimizing interactions, and developing strategies that maximize customer lifetime value and business profitability.
Duties & Responsibilities
Key Tasks:
- Analyzing customer data to identify trends, insights, and opportunities for value creation.
- Grouping customers based on characteristics to tailor strategies and offers.
- Creating and implementing strategies to improve customer retention, engagement, and profitability.
- Providing insights and reports on customer metrics and the effectiveness of campaigns.
- Coordinates all stages of product implementation among other departments.
- Familiarity & execution of SQL, Python, or R for data manipulation and analysis.
- Ability to use tools as Power BI, or Excel to create clear and actionable visual representations of data.
- Collate and understand competitive activities and develop proactive strategies against competitive activities.
- Customize and differentiate MTNA data/voice products and services offerings in the market.
- Conduct market research for own and competition.
- Carry out UAT (User Acceptance Test) for existing/new products/services and do the refinements.
Submission Guideline
Interested Afghan Nationals can send their applications and resumes (with three valid references) by August 17, 2024.
Please mention the name of the position you are applying in your email subject line.
Applications received after the deadline and those, which do not meet the requirements mentioned above, will not be considered.
Only shortlisted candidates will be contacted for the interview (s).