Coordinator – CSP (Samangan)
Communication
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Reference number: MTNA-SD-27-Feb-24 -
Job type: Permanent -
Kabul
Center
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Organisation Name: MTN Afghanistan -
MTN Level: 2 -
Posted: 27 Feb 2024
Job requirements
Job Requirements (Education, Experience and Competencies)
Education:
- Bachelors degree in Business Administration or equivalent field
Experience:
- 2 – 3 years contact / service centre experience
Training:
- Supervisory & Leadership training
- Introductory and intermediate telecoms training
- Customer care training
Job description
Job Summary
The mission is to carry out coordination of Customer concerns, queries among Head offices and CSP’s to ensure the prevailing queries have been resolved.
Duties & Responsibilities
Key Tasks:
- Monitoring and Controlling Regional CSP staff
- Provide administration and logistics support to CSP’s in all provinces
- Coordinate services to walk in customers; address, listen to and resolve customer complaints / queries
- Coordinate services such as change of SIM cards, registration of prepaid lines etc for customers;
- Coordinate reconnection and disconnection of clients accounts;
- Coordinate activation of international roaming and activation of GPRS and Wireless Office;
- Provide online support to Regional CSP staff on when needed
- Elicit sale of new or additional standard services through prescribed routes
- Guide Regional CSP’s staff on solving new and unclear issues
- Training Regional CSP’s staff on relevant tasks and issues
- Getting and sending daily, weekly, monthly, quarterly, Walk-in status and other reports
- Support Regional CSP staff in creation and termination of access to System, RMS, MINSAT, TABS, Webcare, SALES and other applications
- Dealing with IPF’s of relevant Regional CSP staff
- Undertake other duties that are assigned by immediate supervisor from time to time
Submission Guideline
Interested Afghan Nationals can send their applications and resumes (with three valid references) by March 15, 2024.
Please mention the name of the position you are applying in your email subject line.
Applications received after the deadline and those, which do not meet the requirements mentioned above, will not be considered.
Only shortlisted candidates will be contacted for the interview (s).
Should you not hear from us within 14 (fourteen) days from the closing date of this advertisement, you may consider your application to be unsuccessful.