Manager : Technical Delivery


  • Reference number: MTNA-HR-04-May-23is
  • Job type: Permanent
  • Kabul
  • Organisation Name: MTN Afghanistan
  • MTN Level: 3
  • Posted: 04 May 2023

Job requirements

Job Requirements (Education, Experience and Competencies)


  • B.Sc. Computer Sciences / Information Technology or equivalent
  • 4 years working experience in Fintech area and demands management
  • Master’s Degree – Business Administration


  • Over 10 years’ experience in Telecom with over 3 years’ experience in demands management and project delivery


  • Mobile Money
  • GSMA
  • AML
  • People management
  • Project management
  • Database
  • Charging System
  • Demands management

Job description

Job SummaryJob Summary

Core purpose of the job:

Under Supervision of the IT Products and Services Senior Manager

  • Work closely with business team to build a solution based on the received demands and URS document.
  • Regular gap analysis of use cases and capabilities based on Service catalog versus what is being used to identify growth opportunities.
  • Ensure proper routing of demand requests through demand management process, enablement request process or Service Request (MS)
  • Performing analyses of new demands for efficiency integration and deployment
  • Collaborating with development teams and departments, as well as incorporating user feedback.
  • Ensuring new demands innovation and implementation to meet business requirements
  • Guarantee that only new demands and Services for which Quality controls are designed can be launched
  • Responsible for technical outcome of the demands
  • Managing supplier and evaluating them based on the agreed KPI and SLA.
  • Ensuring that new demands and services are delivered on time and within budget
  • Proficient in handling the most complex demands from technical development concepts, latest software tools and technologies, strong database concepts and designing techniques.
  • Establish and implement training processes and strategies for all technical personnel
  • Hold regular technical team meetings to determine progress and address any questions or challenges regarding new demands and projects.
  • Determine and define clear deliverables, roles and responsibilities for staff members required for specific projects or initiatives
  • Assign and oversee the daily tasks of technical personnel while ensuring all subordinates are actively working toward established milestones
  • Support Head of Mobile Money technology on the new demands analysis and ad-hoc requests.
Duties & ResponsibilitiesDuties & Responsibilities
  • Responsible for the leadership and management within Technology Development, including education, mentoring, coaching, and leading of teams, particularly technical team leaders and technical specialists, to promote a culture of service innovation and delivery.
  • To support the Technology Development Strategy to meet organization goals and objectives, and to improve the quality of service it delivers both internally and externally.
  • Create and maintain a professional culture within the team, where individuals take ownership and focus on delivering excellence, quality and value for the customer and business.
  • Continuous and permanent primary control enhancements and improvements.
  • Responsible for technical design and implementation of new demand solutions
  • Working across IT with different involved departments to support delivery of technical solutions, and implementation of large enhancements and change initiatives.
  • Responsible for the quality and technical approach taken by teams, ensuring it aligns with Company and IT Strategy – and projects are delivered based on the business value framework (value, flow, quality).
  • Create and maintain a professional culture within the team, where individuals take ownership and focus on delivering excellence, quality and value for the customer and business.
  • Supervise the delivery team’s performance, allow the team to communicate about daily expectations and achievements and highlight them what excellence delivery means and how its important to the end user.
  • Conducts performance management, including coaching, assessing resource impact, rewarding, and disciplining.
  • Recognizes and develops team members’ strengths, aligned to capability needs, resulting in strong delivery result.
  • Lead and support business development activities, including identification, proposal development, and other pursuit activities.
  • Ensure compliance to project management principles, processes, and standards.
  • Prepare Job Descriptions and IPF for all staff and submit to Senior Manager
  • Thought leadership to create ideas to solve customer pain points through proactive solutions and pitches
  • Help and supervise the implementation of New Products and Services – be part of the Feasibility study and supervise UAT sessions.

Quality Primary control within IT Department – Framework:

  • Inventory of IT Product and Service
  • Review of all demands and ensure there are Primary Control in place.
  • Review of all demands and ensure there are Quality of Service control in place.

Day-to-day Quality controls review, Detection of Defect and Proactive actions

  • Check and control all Daily Quality reports in order to raise required flags in case of issues.
  • Discuss with system owner and Development team about issue detected, resolution plan and follow up with deadlines till complete resolution.
  • Raise red flags and discuss action plans to fix and prevent.

RA team SPOC responsibilities

  • Lead RA alerts resolution within Technical Delivery Department
  • Report on Quality control achievements – PowerPoint
  • Discuss Proactive actions to optimize activities (Technical Delivery, MoMo demands)
  • Prepare Revenue Lost Report
  • Prepare IT Quality forums

New Products & Services / Price plans

  • Sign-off go live for new Demands & Services / Price Plan
Submission GuidelineSubmission Guideline

Interested Afghan Nationals can send their applications and resumes (with three valid references) by May 25, 2023.

Please mention the name of the position you are applying in your email subject line.

Applications received after the deadline and those, which do not meet the requirements mentioned above, will not be considered.

Only shortlisted candidates will be contacted for the interview (s).

Should you not hear from us within 14 (fourteen) days from the closing date of this advertisement, you may consider your application to be unsuccessful.

Submission EmailSubmission Email