Frequently asked questions
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1. Dial *222#
2. To send money, Select option 1 from the menu 3. Select option 1 to send money to registered mobile money user 4. Enter the recipient Mobile number. 5. Enter Amount 6. Enter your MoMo PIN |
You and the recipient would receive a successful SMS notification on your mobile phone
1. Dial *222#
2. Select option 2 to send money to non-mobile money user 3. Enter the recipient Mobile number. 4. Enter Amount 5. Enter secret code – 6 digits (to communicate to receiver) 6. Enter your MoMo PIN 7. You and the recipient would receive a successful SMS notification on your mobile phone |
1. Dial *222#
2. Select option 2 from the menu (Airtime And Bundles) 3. Select option 1 to purchase MTN Airtime with 50% bonus 4. Select option 1 to purchase Airtime For Self 5. Enter Amount 6. Enter your MoMo PIN 7. You would receive a successful SMS notification for airtime purchase |
1. Dial *222#
2. Select option 2 from the menu (Airtime And Bundles)
3. Select option 1 to purchase MTN Airtime with 50% bonus
4. Select option 2 to purchase Airtime For Others
5. Enter Amount
6. Enter Number
7. Enter your MoMo PIN.
8. You would receive a successful SMS notification for airtime purchase
1. Dial *222#
2. Select option 2 from the menu (Airtime And Bundles)
3. Select option 2 to purchase Bundles with 50% bonus
4. Select option 1 for voice bundles and option 2 for data bundles
5. Enter Receiver MSISDN
6. Enter your MoMo PIN
7. You would receive a successful SMS notification for bundle purchase
1. Dial *222#
2. Select option 3 from the menu (payments)
3. Select option 2 (Retail Payments)
4. Select option 1 (Merchant Payment)
5. Enter Merchant MSISDN
6. Enter Amount
7. Enter MoMo PIN
8. You would receive a successful SMS notification for merchant payment
1. Dial *222#
2. Select option 4 from the menu (Bank Financial Services )
3. Select option 1 Bank Deposit (Push)
4. Select option 1 (Azizi Bank)
5. Enter Amount
6. Enter Bank Pin
7. Enter MoMo PIN
8. You would receive a successful SMS notification for Bank Push
1. Dial *222#
2. Select option 4 from the menu (Bank Financial Services )
3. Select option 1 Bank Withdrawal(Pull)
4. Select option 1 (Azizi Bank)
5. Enter Amount
6. Enter Bank Pin
7. Enter MoMo PIN
8. You would receive a successful SMS notification for Bank Pull
1. Dial *222#
2. Select option 5 from the menu (My Account)
3. Select option 3 Change PIN Code
4. Enter MoMo PIN
5. Enter New PIN
6. Repeat New PIN
7. You will get a notification on your phone’s screen with PIN Changed Successfully
1. Dial *222#
2. Select option 5 from the menu (My Account)
3. Select option 6 PIN Approval
4. Select pending approval (list)
5. Enter MoMo PIN for approval
6. You will get a notification on your phone’s screen with successful approval
1. Dial *222#
2. Select option 5 from the menu (My Account)
3. Select option 2 view last transaction statement
4. Enter MoMo PIN
5. You will get a notification with list of last transactions
1. Dial *222#
2. Select option 5 from the menu (My Account)
3. Select option 5 change language
4. Select option 1 for Pashto 2 for English and 3 for Dari
5. Enter PIN
6. You will get a notification on your phone’s screen with language change