Frequently asked questions
How to send Money to registered mobile money user
1. Dial *222#
2. To send money, Select option 1 from the menu
3. Select option 1 to send money to registered mobile money user
4. Enter the recipient Mobile number.
5. Enter Amount
6. Enter your MoMo PIN
You and the recipient would receive a successful SMS notification on your mobile phone
How to send Money to non-mobile money user
1. Dial *222#
2. Select option 2 to send money to non-mobile money user
3. Enter the recipient Mobile number.
4. Enter Amount
5. Enter secret code – 6 digits (to communicate to receiver)
6. Enter your MoMo PIN
7. You and the recipient would receive a successful SMS notification on your mobile phone
How to purchase MTN Airtime for self
1. Dial *222#
2. Select option 2 from the menu (Airtime And Bundles)
3. Select option 1 to purchase MTN Airtime with 50% bonus
4. Select option 1 to purchase Airtime For Self
5. Enter Amount
6. Enter your MoMo PIN
7. You would receive a successful SMS notification for airtime purchase
How to purchase MTN Airtime for others
1. Dial *222#
2. Select option 2 from the menu (Airtime And Bundles)
3. Select option 1 to purchase MTN Airtime with 50% bonus
4. Select option 2 to purchase Airtime For Others
5. Enter Amount
6. Enter Number
7. Enter your MoMo PIN.
8. You would receive a successful SMS notification for airtime purchase
How to purchase Data and voice Bundles
1. Dial *222#
2. Select option 2 from the menu (Airtime And Bundles)
3. Select option 2 to purchase Bundles with 50% bonus
4. Select option 1 for voice bundles and option 2 for data bundles
5. Enter Receiver MSISDN
6. Enter your MoMo PIN
7. You would receive a successful SMS notification for bundle purchase
How to do merchant payment
1. Dial *222#
2. Select option 3 from the menu (payments)
3. Select option 2 (Retail Payments)
4. Select option 1 (Merchant Payment)
5. Enter Merchant MSISDN
6. Enter Amount
7. Enter MoMo PIN
8. You would receive a successful SMS notification for merchant payment
How to push money to your bank account
1. Dial *222#
2. Select option 4 from the menu (Bank Financial Services )
3. Select option 1 Bank Deposit (Push)
4. Select option 1 (Azizi Bank)
5. Enter Amount
6. Enter Bank Pin
7. Enter MoMo PIN
8. You would receive a successful SMS notification for Bank Push
How to pull money from your bank account
1. Dial *222#
2. Select option 4 from the menu (Bank Financial Services )
3. Select option 1 Bank Withdrawal(Pull)
4. Select option 1 (Azizi Bank)
5. Enter Amount
6. Enter Bank Pin
7. Enter MoMo PIN
8. You would receive a successful SMS notification for Bank Pull
How to change your MoMo PIN
1. Dial *222#
2. Select option 5 from the menu (My Account)
3. Select option 3 Change PIN Code
4. Enter MoMo PIN
5. Enter New PIN
6. Repeat New PIN
7. You will get a notification on your phone’s screen with PIN Changed Successfully
How to view your pending approvals
1. Dial *222#
2. Select option 5 from the menu (My Account)
3. Select option 6 PIN Approval
4. Select pending approval (list)
5. Enter MoMo PIN for approval
6. You will get a notification on your phone’s screen with successful approval
How to view last transaction statement
1. Dial *222#
2. Select option 5 from the menu (My Account)
3. Select option 2 view last transaction statement
4. Enter MoMo PIN
5. You will get a notification with list of last transactions
How to change language
1. Dial *222#
2. Select option 5 from the menu (My Account)
3. Select option 2 view last transaction statement
4. Enter MoMo PIN
5. You will get a notification with list of last transactions