MTN Mobile Money can only be withdrawn from authorised MTN Mobile Money Agents and MTN Customer Service Points located countrywide.

A registered MTN Mobile Money recipient will have to:

  • Go to a MoMo agent or MTN Shop with their phone
  • Tell the agent that you want to withdraw money from your MoMo account
  • Tell the agent your Mobile number
  • The agent will initiate the transaction and you will receive a notification on your phone. Read the sms to confirm the amount then enter your PIN if it is correct.
  • You will receive another sms showing that money has been withdrawn successfully.
  • Ensure that you sign your transaction in the MoMo Log book at the agent’s outlet before you leave.