Getting Started

Customer Service

MTN Afghanistan always focuses on delivering the best in class customer service, we depend on our customers’ feedback. Please submit to us your complaints, suggestions, and your experience you have encountered with our Products & services through Live Chat, Private Message, and Comment Box. Thanks

Service Center addresses

No CSP name Exact location
1 Shahr-e-Now KBL Shahr-e-Now
2 Kot-e-Sangi KBL Kot-e-Sangi
3 Khair Khana KBL Khair Khana
4 Jad-e-Maiwand KBL Jad-e-Maiwand
5 Gulbahar Center KBL Gulbahar Center
6 Kart-e-Now KBL Kart-e-Now
7 Dashti Barchi KBL Dashti Barchi

Automated channels (Self service)

Service name Shortcode/Contact #
SIM Registration (WhatsApp) 772222222
Transaction history *888#
SIM Swap *888#
Check SIM registration status *888#
Device settings *667*
Bundle activation via IVR 247
Damage voucher 775111779

 

Customer Services

WhatsApp

+93771111779

+93772111779

+93773111779

+93774111779

Viber

+93771111779

+93772111779

+93773111779

+93774111779

IMO

+93771111779

+93772111779

+93773111779

+93774111779

Skype

+93771111779

+93772111779

+93773111779

+93774111779